A scientific review on the transformative digital health impact on modern pharmacy: trends and patient-centric outcomes
DOI:
https://doi.org/10.61114/UJPSR.10.1.2026.1-11Keywords:
Digital health, patient impact, trends, modern pharmacy, artificial intelligence (AI), data analyticsAbstract
The incorporation of digital health into modern pharmacy practice has brought about a new age of convenience, availability, and personalised healthcare services that have changed how patients are taken care of and how their prescriptions are given. This paper provides an insightful discussion of the evolving role of digital health in pharmacy with a focus on new developments and their impact on patients. By removing geographical boundaries and increasing access to healthcare services, digital health technologies including tele pharmacy services, mobile health applications, and virtual consultations have revolutionised the traditional pharmacy paradigm. Chemists can now communicate with patients remotely through digital platforms, provide drug prescriptions, monitoring, and adherence support. These changes make patients feel better, give individuals more control over their health, and ultimately result in improved health outcomes. Also, to enhance pharmaceutical treatment and personalised care, digital health solutions utilise the latest technology, such as artificial intelligence (AI), and data analytics. The algorithms are AI-based and analyse the data on patients to identify patterns, predict health outcomes, and optimize drug schedules, which lead to improved treatment plans and reduced prescriptive errors. Moreover, digital health also promotes teamwork and communication between healthcare professionals, making it easier to ensure smooth care coordination and improve patient outcomes. Interoperability and secure electronic health records can provide pharmacists with complete patient data, which can enhance patient safety and make informed decisions. However, there are obstacles to the adoption of digital health in pharmacies, including as differences in patient computer literacy, regulatory complexity, and data privacy issues. To ensure that digital health technology is utilized morally and efficiently in pharmacy practice, there is a need to address these issues. In summary, the incorporation of digital health into contemporary pharmacies signifies a paradigm change in the provision of patient care, providing previously unheard-of chances to improve accessibility, effectiveness, and care quality. By applying new digital health trends, pharmacists can change the way they administer prescriptions, boost patient engagement, and eventually change the health outcomes of communities and individuals.
References
1. Almeman A. The digital transformation in pharmacy: embracing online platforms and the cosmeceutical paradigm shift. Journal of Health, Population and Nutrition. 2024 May 8;43(1):60.
2. Hamishehkar H, Shahidi M. Impact of Artificial Intelligence on the Future of Clinical Pharmacy and Hospital Settings. Journal of Research in Pharmacy Practice. 2025 Jul 1;14(3):87-97.
3. Hein AE, Vrijens B, Hiligsmann M. A digital innovation for the personalized management of adherence: analysis of strengths, weaknesses, opportunities, and threats. Frontiers in medical technology. 2020 Dec 14;2:604183.
4. Alsoweih, H. A., Fageehi, A. A., Hadadi, J. H., Sharahili, I. M., Alsubhi, F. A., & Aljabry, I. S. (2024). The impact of digital health technologies on pharmacy services and patient care. International Journal Of Community Medicine And Public Health, 11(5), 2059–2064.
5. Chalasani SH, Syed J, Ramesh M, Patil V, Kumar TP. Artificial intelligence in the field of pharmacy practice: A literature review. Exploratory research in clinical and social pharmacy. 2023 Dec 1;12:100346.
6. Pal AS, Jaiswal N, Shukla A, Adarsh A. The Telemedicine Market in India: Current Landscape, Developments and Future Directions. In2025 International Conference on Electrical, Electronics, and Computer Science with Advance Power Technologies-A Future Trends (ICE2CPT) 2025 Oct 29 (pp. 1-6). IEEE.
7. Vora LK, Gholap AD, Jetha K, Thakur RR, Solanki HK, Chavda VP. Artificial intelligence in pharmaceutical technology and drug delivery design. Pharmaceutics. 2023 Jul 10;15(7):1916.
8. Raijada D, Wac K, Greisen E, Rantanen J, Genina N. Integration of personalized drug delivery systems into digital health. Advanced drug delivery reviews. 2021 Sep 1;176:113857.
9. Murthi S, Martini N, Falconer N, Scahill S. Evaluating EHR-integrated digital technologies for medication-related outcomes and health equity in hospitalised adults: a scoping review. Journal of Medical Systems. 2024 Aug 23;48(1):79.
10. Cheng C, Lai K, McKenzie C. Initial observations on the impact of implementation of a seven-day clinical pharmacy service on dispensary activity and performance. International Journal of Pharmacy Practice. 2022 Dec 1;30(Supplement_2):ii13-4.
11. Galt KA. Pharmacy and patient centered care. InRemington 2021 Jan 1 (pp. 737-748). Academic Press.
12. Al-Jazairi AS, Alnakhli AO. Quantifying clinical pharmacist activities in a tertiary care hospital using key performance indicators. Hospital Pharmacy. 2021 Aug;56(4):321-7.
13. COLLINS NN, KEHINDE JO, OLUWASEYI IA, DOROTHY RI. The role of digital health in modern pharmacy: A review of emerging trends and patient impacts. International Journal. 2025;14(1):1445-55.
14. Alanazi AR, Alamri AA, Alanazi AM, Alqarni MS, Abdullah AM. Assessing the effectiveness of telepharmacy services in rural and underserved areas. J Adv Sch Res Allied Educ. 2024;21(5):108-2.
15. Sarkar R, Metzger BJ, Sayre HM, Slater CM, Katamneni S, Coustasse A. Telepharmacy and access to pharmaceutical services in rural areas.
16. Pathak S, Blanchard CM, Moreton E, Urick BY. A systematic review of the effect of telepharmacy services in the community pharmacy setting on care quality and patient safety. Journal of Health Care for the Poor and Underserved. 2021;32(2):737-50.
17. Mahendra KR, Sharma B, Singh G, Kumar A, Khera K. Telepharmacy and Remote Patient Monitoring. InTechnical Advances in Pharmacy: An Overview 2025 Nov 15 (pp. 117-132). Bentham Science Publishers.
18. Dat TV, Tran TD, My NT, Nguyen TT, Quang NN, Tra Vo Nguyen M, Hong Ngoc Vo P, Ho TT, Manh Nguyen C, Thi Ngoc Nguyen T, Lac-Thuy NH. Pharmacists’ perspectives on the use of telepharmacy in response to COVID-19 pandemic in Ho Chi Minh City, Vietnam. Journal of Pharmacy Technology. 2022 Apr;38(2):106-14.
19. Chong RL, Chan AS, Chua CM, Lai YF. Telehealth interventions in pharmacy practice: systematic review of reviews and recommendations. Journal of medical Internet research. 2025 May 7;27:e57129.
20. Dat TV, Tran TD, My NT, Nguyen TT, Quang NN, Tra Vo Nguyen M, Hong Ngoc Vo P, Ho TT, Manh Nguyen C, Thi Ngoc Nguyen T, Lac-Thuy NH. Pharmacists’ perspectives on the use of telepharmacy in response to COVID-19 pandemic in Ho Chi Minh City, Vietnam. Journal of Pharmacy Technology. 2022 Apr;38(2):106-14.
21. Denilah Pauline C, Julliyan Dilleban A. The Role of AI-Based Clinical Decision Support Systems (AI-CDSS) in Modern Pharmacy Practice. International Journal of Research and Innovation in Social Science (IJRISS). 2025 Nov 4;9(10).
22. Abdo A, Gallay L, Vallecillo T, Clarenne J, Quillet P, Vuiblet V, Merieux R. A machine learning-based clinical predictive tool to identify patients at high risk of medication errors. Scientific Reports. 2024 Dec 30;14(1):32022.
23. Khude H, Shende P. AI-driven clinical decision support systems: Revolutionizing medication selection and personalized drug therapy. Advances in Integrative Medicine. 2025 Dec 1;12(4):100529.
24. Poweleit EA, Vinks AA, Mizuno T. Artificial intelligence and machine learning approaches to facilitate therapeutic drug management and model-informed precision dosing. Therapeutic drug monitoring. 2023 Apr 1;45(2):143-50.
25. Ribba B, Dudal S, Lavé T, Peck RW. Model‐informed artificial intelligence: reinforcement learning for precision dosing. Clinical Pharmacology & Therapeutics. 2020 Apr;107(4):853-7.
26. Dino MJ, Arellano YB, Evangelista AG, Esteban WC, Feliciano CM, Quizana VC, Sevilla PS, Trillana RS, Malacas MK, Ortiz CG, Vital JC. Utilization of Artificial Intelligence in Reducing the Incidence of Medication Error: A Bibliometric Analysis. Health Science Reports. 2025 Aug;8(8):e71067.
27. Mukhopadhyay A, Sumner J, Ling LH, Quek RH, Tan AT, Teng GG, Seetharaman SK, Gollamudi SP, Ho D, Motani M. Personalised dosing using the CURATE. AI algorithm: protocol for a feasibility study in patients with hypertension and type II diabetes mellitus. International Journal of Environmental Research and Public Health. 2022 Jul 23;19(15):8979.
28. Igwama GT, Nwankwo EI, Emeihe EV, Ajegbile MD. The role of AI in optimizing drug dosage and reducing medication errors. International Journal of Biology and Pharmacy Research Updates. 2024;4(1):18-34.
29. Nagarani N, Karthikeyan B, Kavitha K, Pa A. AI in Clinical Decision-Making Support: Transforming Healthcare With Intelligence. InAI Insights on Nuclear Medicine 2025 (pp. 77-92). IGI Global Scientific Publishing.
30. Alqahtani SS, Menachery SJ, Alshahrani A, Albalkhi B, Alshayban D, Iqbal MZ. Artificial intelligence in clinical pharmacy—A systematic review of current scenario and future perspectives. Digital health. 2025 Oct;11:20552076251388145.
31. Ribba B, Dudal S, Lavé T, Peck RW. Model‐informed artificial intelligence: reinforcement learning for precision dosing. Clinical Pharmacology & Therapeutics. 2020 Apr;107(4):853-7.
32. Lin J, Bates SM, Allen LN, Wright M, Mao L, Kidd M. Integrating mobile health app data into electronic medical or health record systems and its impact on health care delivery and patient health outcomes: scoping review. JMIR mHealth and uHealth. 2025 Jun 23;13(1):e66650.
33. Hohmeier KC, Ausili J, Hajyani L, Kanakrieh S, Malik MS, Allmon J, Hawn K, Hoffmann K, Gatwood J. Early implementation of pharmacist eCare plan and electronic health record integration: a proof-of-concept study on health information interoperability. JAPhA Practice Innovations. 2025 Oct 1;2(4):100073.
34. Wang T, Huang YM, Chan HY. Exploration of features of mobile applications for medication adherence in Asia: narrative review. Journal of Medical Internet Research. 2024 Nov 8;26:e60787.
35. Fynn J, Lamptey M, Coote G, Twigg MJ, Newman J, Lingard S, Cooper M, Nazar H. A mixed methods evaluation of a shared electronic health record between general practice and community pharmacy. International Journal of Clinical Pharmacy. 2025 Aug 7:1-2.
36. Haga SB. Toward digital-based interventions for medication adherence and safety. Expert opinion on drug safety. 2020 Jun 2;19(6):735-46.
37. Fynn J, Lamptey M, Coote G, Twigg MJ, Newman J, Lingard S, Cooper M, Nazar H. A mixed methods evaluation of a shared electronic health record between general practice and community pharmacy. International Journal of Clinical Pharmacy. 2025 Aug 7:1-2.
38. Shtrichman R, Conrad S, Schimo K, Shachar R, Machluf E, Mindal E, Epstein H, Epstein S, Paz A. Use of a digital medication management system for effective assessment and enhancement of patient adherence to therapy (ReX): feasibility study. JMIR Human Factors. 2018 Nov 26;5(4):e10128.
39. Hohmeier KC, Ausili J, Hajyani L, Kanakrieh S, Malik MS, Allmon J, Hawn K, Hoffmann K, Gatwood J. Early implementation of pharmacist eCare plan and electronic health record integration: a proof-of-concept study on health information interoperability. JAPhA Practice Innovations. 2025 Oct 1;2(4):100073.
40. Hareem A, Lee J, Stupans I, Park JS, Wang K. Benefits and barriers associated with e-prescribing in community pharmacy–A systematic review. Exploratory Research in Clinical and Social Pharmacy. 2023 Dec 1;12:100375.
41. Jay M. A Primer for Managed Care Residents: How to Conduct Research Using Live Medical and Pharmacy Claims Data. JOURNAL OF MANAGED. 2019:538.
42. Porterfield A, Engelbert K, Coustasse A. Electronic prescribing: improving the efficiency and accuracy of prescribing in the ambulatory care setting. Perspectives in health information management. 2014 Apr 1;11(Spring).
43. Kaushal R, Kern LM, Barrón Y, Quaresimo J, Abramson EL. Electronic prescribing improves medication safety in community-based office practices. Journal of general internal medicine. 2010 Jun;25(6):530-6.
44. Weissman JS, Vogeli C, Fischer M, Ferris T, Kaushal R, Blumenthal B, Zayas-Caban T. E-prescribing Impact on Patient Safety, Use and Cost.
45. Genesis IO. Economic evaluation of digital pharmacy platforms in reducing medication errors and operational healthcare costs. International Journal of Science and Research Archive. 2021;4(1):311-28.
46. Alshahrani AM, Vasudevan R, Hmlan A, Mohammed Assiri A, Asiri AM, Asiri OA, Abduh Mashni A. Digital Transformation and Team-Based Care: Pharmacists in Multidisciplinary Models–A Narrative Review. Journal of Multidisciplinary Healthcare. 2026 Dec 31:576298.
47. Odukoya OK, Chui MA. Relationship between e-prescriptions and community pharmacy workflow. Journal of the American Pharmacists Association. 2012 Nov 1;52(6):e168-74.
48. Donyai P, O'Grady K, Jacklin A, Barber N, Franklin BD. The effects of electronic prescribing on the quality of prescribing. British journal of clinical pharmacology. 2008 Feb;65(2):230-7.
49. Alghamdi AS, Al-Ghamdi SH, Alghamdi AA, Al-Otaibi FB. PHARMACY PRACTICE IN THE DIGITAL ERA INNOVATIONS, CHALLENGES, AND FUTURE TRENDS. JEC PUBLICATION; 2021 Feb;61(3):123-127.
50. Chow EL, Forstag EH, Cuff P, National Academies of Sciences, Engineering, and Medicine. Future of Pharmacy Selected Abstracts. InInnovations in Pharmacy Training and Sustainable Practice to Advance Patient Care: Proceedings of a Workshop 2025 Dec 31. National Academies Press (US).
51. Hasan HE, Jaber D, Khabour OF, Alzoubi KH. Ethical considerations and concerns in the implementation of AI in pharmacy practice: a cross-sectional study. BMC Medical Ethics. 2024 May 16;25(1):55.
52. Alhur AA, Albatshan M, Alanazi HM, Alzahrani R, Mohammed M, Alsufyani M, Alsharif H, Alamri RA, Alamri LA, Alqahtani S, Ali M. Pharmacists in the digital era: Opportunities and challenges in telepharmacy implementation. Modern Phytomorphology. 2025 Jan 1;19(1).
53. Chole T. Cybersecurity Challenges in Pharmacy Informatics: Protecting Patient and Medication Data. J Basic Clin Pharma.2024, 15(5):381.
54. Conduah AK, Ofoe S, Siaw-Marfo D. Data privacy in healthcare: Global challenges and solutions. Digital health. 2025 Jun;11:20552076251343959.
55. Dowell MA. The Evolving Telepharmacy Dispensing Landscape. US Pharm. 2025;50(10):31-6.
56. Sari KC, Setiati AN, Kusumawardani LA, Zaman Huri H, Elnaem MH. The urge for specific standards of telepharmacy services: Lessons learned from qualitative study in Indonesian community pharmacies. Digital Health. 2025 Mar;11:20552076251326018.
57. Smith BD. New drugs, fair prices: managing the pharmaceutical innovation ecosystem for sustainable and affordable new medicines. Routledge; 2022 Nov 21.
58. Belenguer L. AI bias: exploring discriminatory algorithmic decision-making models and the application of possible machine-centric solutions adapted from the pharmaceutical industry. AI and Ethics. 2022 Nov;2(4):771-87.
59. Conduah AK, Ofoe S, Siaw-Marfo D. Data privacy in healthcare: Global challenges and solutions. Digital health. 2025 Jun;11:20552076251343959.
60. Sari KC, Setiati AN, Kusumawardani LA, Zaman Huri H, Elnaem MH. The urge for specific standards of telepharmacy services: Lessons learned from qualitative study in Indonesian community pharmacies. Digital Health. 2025 Mar;11:20552076251326018.
61. Saggu AK. Building Trust in AI Systems: A Study on User Perception and Transparent Interactions. IJSAT-International Journal on Science and Technology. 2025 Feb 27;16(1).
62. Bashirynejad M, Soleymani F, Nikfar S, Kebriaeezadeh A, Majdzadeh R, Fatemi B, Zackery A, Zare N. Trends analysis and future study of the pharmaceutical industry field: a scoping review. DARU Journal of Pharmaceutical Sciences. 2024 Dec 17;33(1):6.
63. Mariano B. Towards a global strategy on digital health. Bulletin of the World Health Organization. 2020 Apr 1;98(4):231.
64. Sharma UM, Gupta D, Sambyo K. Transforming Healthcare with Artificial Intelligence: Applications, Emerging Trends and Future Prospects. InProceedings of International Conference on Communication and Computational Technologies: ICCCT 2025, Volume 2 2026 Mar 31 (Vol. 2, p. 171). Springer Nature.
65. Johnson KB, Wei WQ, Weeraratne D, Frisse ME, Misulis K, Rhee K, Zhao J, Snowdon JL. Precision medicine, AI, and the future of personalized health care. Clinical and translational science. 2021 Jan;14(1):86-93.
66. Mariano B. Towards a global strategy on digital health. Bulletin of the World Health Organization. 2020 Apr 1;98(4):231.
67. Godinho MA, Liaw ST. Digital health diplomacy, cooperation, and harmonization for global digital health maturity. InDigital Health Maturity: Quality, Interoperability, and Innovation 2026 Jan 1 (pp. 221-240). Academic Press.
68. Shad Z, Nisar M, Maqbool T, Khalil A, Imran H. The Role of Smart Pharmacy Automation in Improving Medication Safety: A Systematic Review. Indus Journal of Bioscience Research. 2025 Jul 12;3(7):90-4.
69. Kumar S, Sharma R, Sharma S, Dhamija K, Bhardwaj A. IoT, Pharmacy Information Systems, and Integration with Healthcare. InThe Digital Pillbox: Integrating AI, IoT, and Pharma Solutions (Part 2) 2025 Oct 30 (pp. 260-286). Bentham Science Publishers.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Astha Ghosh, Sayan Mondal, Rajat Das, Jyochhana Priya Mohanty
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
+91-8670408670,
